How does this work?
We sell downloadable service manuals – no physical printed copy or CD-ROM will be mailed to you. Our website will grant you instant access to download the manual(s) you purchased via an email link once you complete payment. You will have up to 30 days to download the file, after which access will be restricted. When you download the manual to your computer, it is yours for good.
How do I download the manual I paid for?
Once we receive a cleared payment, an email with the link to download your manual will be dispatched immediately. Look for the “Click here to download” text in the email to start the download. If the email from us has not shown up within 5-10 minutes, please check your “junk/spam inbox” or contact us.
I have not received my manual, what next?
There are a few reasons why:
- The email address entered at checkout may have been incorrect or contained a typo
- The email has landed in your “spam inbox” or was blocked
- Payment has not cleared yet
Please contact us with you order information (name, email address used at checkout, payment ID) for assistance.
How long do I have to download the manual I purchased?
You have up to 30 days to download the manual and save it to your computer. We will provide a replacement link, by request, up to 90 days after purchase. If you have trouble downloading a manual, please contact us and we will be happy to help.
How do I view the manual I purchased?
Most manuals are in PDF format. We recommend Adobe Reader (free) as a PDF viewer. Be sure to save the file to your computer/tablet for permanent viewing.
How do I open a zip file?
Some manuals contain multiple files packaged into a zip archive which will need to be opened and unzipped on your desktop or laptop computer. Instructions for Windows and Mac computers can be found below.
- Windows: http://windows.
- Mac: http://support.
topspinmedia.com/hc/en-us/ articles/204262713-How-to- extract-a-zip-file-on-a-Mac
- iPhone and iPad devices: http://osxdaily.com/2013/05/13/open-zip-files-iphone-ipad/
Do you offer refunds?
Due to the digital nature of the products we sell, we do not offer refunds on purchases with 1 or more download attempts. There is no way to return a downloaded file nor verify it has been deleted. If you purchased the incorrect manual, please contact us before attempting to download any files.
Which payment methods do you accept? Is your website safe?
We accept secure credit card payments through Stripe and PayPal. We use 256-bit encryption at checkout and none of your payment information is stored on our systems. Additionally, all files are routinely scanned for viruses and malware.